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  • Returns
  • Exchanges
  • Warranty
  • International Orders
  • FAQ
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Need to return an item? No problem! If you are not totally satisfied with your purchase, you can return your item(s) within 30 days of the shipping date for a refund (excluding shipping costs)as long as the item is in unused condition and original packaging is intact. *If you are outside of the US, please refer to our international policy.

Items purchased from the Nomad Outlet are final sale and will not be considered for returns or exchanges. If you have an Outlet item that is defective, please submit a warranty claim.

You will need your order number and the email address associated with your account to initiate a return.

*If you would like to return a Leather Case, please try our troubleshooting guide first. Please be aware that our leather cases are a tight fit and require a short break in period to get the buttons working. Learn more

We are happy to help you make an exchange as long as the item is in unused condition and original packaging is intact. *If you are outside of the US, please refer to our international policy.

If you would like to exchange a defective item, please submit a warranty claim.

General Warranty

We offer a 2 year limited warranty for all Nomad products with the exception of our cables, for which we offer a 5 year warranty. Both warranties cover any manufacturing or workmanship defects but do not cover damages that may have resulted from normal wear and tear, misuse/abuse or modification of the product.

We cannot guarantee that the exact style or product for claim will be in stock at the time that your warranty claim is processed. But we wouldn't want you to be left empty handed! In this case, we will offer a store credit rather than a replacement. The store credit does not expire and will be valid for any product found at www.hellonomad.com.

All warranty claims for items that were not purchased directly from www.hellonomad.com must include a proof of purchase from an authorized reseller on our Where We're Sold page. Any item purchased from an un-authorized reseller will not be valid for returns or warranty claims.

Nomad will not be liable for any damages that may result from the use of any Nomad product. Our warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.

Nomad allows one (1) warranty claim per purchased product if said product is within our 2 year warranty (5 year warranty for cables).

*Photos help a lot! If you submit a warranty claim, please include a photo or two of the item so we can better understand the issue.


Leather Warranty

Leather is a natural material and is therefore subject to change over time with daily use and wear. Changes in the color and texture should not be considered a flaw but inherent to the elegance of the leather. These changes in the color of the leather and signs of wear are normal. While occasional exposure to water is not an issue, discoloration may result if exposed to water. Cosmetic issues that were not caused by the manufacturing process will not be considered for a warranty replacement.

*Any damage done to the case during removal/re-installation will not be considered for returns or replacements. If you are having trouble removing your case, please remove from the bottom of the case carefully.

*This is a fashion case. While we designed this item to offer some protection to the phone, there is no guarantee of protection in the instance of a drop. Nomad is not liable for any damage to your case and/or phone in the case of a drop or misuse of the item.

Customs & VAT:

Some countries may impose additional taxes or duties (i.e. VAT) and, if so, these are the responsibility of the customer. Packages will be returned to the US if unclaimed, and we can not refund shipping for these cases. The time a country holds a package in customs varies and we do not have means of contacting these offices. To avoid these in the future, Try orders from an authorized reseller in your country. Shipping and duties may be cheaper and faster if ordered locally.

Returns & Exchanges:

If you are outside of the US and unsatisfied with your purchase, don't worry! We can help you return your item(s) for a refund or store credit (excluding shipping costs). We just ask that you pay for return shipping.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

Please use the warranty claim link to initiate your international return/warranty claim.

 

Need more questions answered? Try searching your question in our FAQ.

We are open M-F, 9am - 5pm Pacific Standard Time. We are a small team, so it may take a day or two to respond, but don’t worry, we care about every customer and will get back to you ASAP!

 

Nomad Headquarters Location: 19 E Ortega St., Santa Barbara, CA 93101

Phone: +1.805.837.4208

Contact support@hellonomad.com for assistance or fill in the form below to send us an email.

Thanks!
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Returns

Need to return an item? No problem! If you are not totally satisfied with your purchase, you can return your item(s) within 30 days of the shipping date for a refund (excluding shipping costs)as long as the item is in unused condition and original packaging is intact. *If you are outside of the US, please refer to our international policy.

Items purchased from the Nomad Outlet are final sale and will not be considered for returns or exchanges. If you have an Outlet item that is defective, please submit a warranty claim.

You will need your order number and the email address associated with your account to initiate a return.

*If you would like to return a Leather Case, please try our troubleshooting guide first. Please be aware that our leather cases are a tight fit and require a short break in period to get the buttons working. Learn more

Exchanges

We are happy to help you make an exchange as long as the item is in unused condition and original packaging is intact. *If you are outside of the US, please refer to our international policy.

If you would like to exchange a defective item, please submit a warranty claim.

Warranty

We offer a 2 year limited warranty for all Nomad products. This warranty covers any manufacturing or workmanship defects, but does not cover damages that may have resulted from normal wear and tear, misuse/abuse, removal or installation of the product, or modification of the product. *Leather items have their own warranty, please refer to “Leather Warranty” for more information.

All warranty claims for items that were not purchased directly from www.hellonomad.com must include a proof of purchase and be purchased from an authorized reseller listed on our distribution page.

Nomad will not be liable for any damages that may result from the use of any Nomad product. Our 2 year warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.

Nomad allows one warranty claim per purchased product if said product is within the terms of warranty and is valid for a return.

*Photos help a lot! If you submit a warranty claim, please include a photo or two of the item so we can better understand the issue.


LEATHER WARRANTY

Leather is a natural material and is therefore subject to change over time with daily use and wear. Changes in the color and texture should not be considered a flaw but inherent to the elegance of the leather. These changes in the color of the leather and signs of wear are normal. While occasional exposure to water is not an issue, discoloration may result if exposed to water. Cosmetic issues that were not caused by the manufacturing process will not be considered for a warranty replacement.

*Any damage done to the case during removal/re-installation will not be considered for returns or replacements. If you are having trouble removing your case, please remove from the bottom of the case carefully.

*This is a fashion case. While we designed this item to offer some protection to the phone, there is no guarantee of protection in the instance of a drop. Nomad is not liable for any damage to your case and/or phone in the case of a drop or misuse of the item.

International Orders

Customs & VAT:

Some countries may impose additional taxes or duties (i.e. VAT) and, if so, these are the responsibility of the customer. Packages will be returned to the US if unclaimed, and we can not refund shipping for these cases. The time a country holds a package in customs varies and we do not have means of contacting these offices. To avoid these in the future, Try orders from an authorized reseller in your country. Shipping and duties may be cheaper and faster if ordered locally.

Returns & Exchanges:

If you are outside of the US and unsatisfied with your purchase, don't worry! We can help you return your item(s) for a refund or an exchange (excluding shipping costs). We just ask that you pay for return shipping.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

Please use the warranty claim link to initiate your international return/warranty claim.

 

FAQ

Need more questions answered? Try searching your question in our FAQ.

Contact Us

We are open M-F, 9am - 5pm Pacific Standard Time. We are a small team, so it may take a day or two to respond, but don’t worry, we care about every customer and will get back to you ASAP!

 

Nomad Headquarters Location: 19 E Ortega St., Santa Barbara, CA 93101

Phone: +1.805.837.4208

Contact support@hellonomad.com for assistance or fill in the form below to send us an email.

Thanks!
This field is required
This field is required
This field is required